** - Country restrictions might apply - check your card's availability when registering it as your preferred payment method.

How to Select Your Preferred Payment Option
To ensure that your withdrawal is paid out to you using your choice of payment option, you need to set up your preferred payment option online.


While we will do our utmost to pay your withdrawal using your preferred payment option, we reserve the right to pay out your winnings using the most viable option (in many cases this is a check/cheque).


Please Note:
Withdrawals are usually paid out in the following manner:

1. The portion of the withdrawal less than or equal to the original deposit amount will always be refunded to the original deposit mechanism e.g. Neteller etc.
2. Thereafter, any additional balance owing to you will be paid out to the payment option you have selected.
3. Please note that if you use any (future) deposit option/-s that grants instant gratification for your deposits, such as InstaDebit as a deposit option, your withdrawals will be subject to an eight (8) day pending period. Therefore we are only able to process your withdrawals eight (8) days after your deposit through this/these method/s.

Please note that any future new deposit options that grant instant gratification for your deposits through these new deposit options, might be subjected to the eight (8) day pending period.

4. Due to VISA, MasterCard and country-specific restrictions and regulations, we might be unable to process withdrawals to these cards.

   Important:
   While we will do our utmost to ensure that all withdrawals are paid out in the shortest possible time, certain factors beyond our control (such as limitations imposed by financial and/or banking institutions) may result in withdrawals taking longer than expected to reach your account. We apologize for any inconvenience this may cause.

1. Open the casino
2. Click the 'Connect' button
3. Click the 'Bank' button
4. Click the 'Withdrawal' tab
5. Enter the amount you want to withdraw to complete the withdrawal process.

For your convenience, requested withdrawals initiated between 09h00 GMT on Friday mornings, and 06h00 GMT Monday morning will remain in your account available for reversal, until after 06h00 GMT Monday morning.

1. Open the casino
   
2. Click the 'Connect' button
   
3. Click the 'Bank' button
   
4. Click the 'Reverse Withdrawal' on the left hand side of the screen
   
5. The screen will now display the sum of all pending withdrawals
   
6. Enter an amount that you wish to withdraw or choose to reverse the entire withdrawal amount.